Atualização 7.0.9
· One min read
Omni: Release 7.09 and 3.2.1
💡 Feature
- Beta Version of the Draft Feature:
- This option allows agents to type a message without losing their text if they don't send it immediately
- If the operator switches machines or logs in from a different workstation, the draft will be lost
- Available only in the New Ticket Screen
- Possibility for agents to upload multiple documents at once into a ticket, along with a document preview feature
- Available only in the New Ticket Screen
🔐 Scale & Trust
- [Internal Use] When creating a new organization, it will now come pre-configured for the New Ticket Screen
🪲 Bug
- Fixed the reconnection handling in the event of disconnections caused by client network instability, preventing inconsistencies in the activity report
- Fixed an issue to ensure the transferring agent is properly included in the transfer record of the Interactions report for new calls onward
- Fixed the pause time counter, which was showing discrepancies on networks with high latency
- Fixed the "Disconnect 1005 with status Client-side close frame status not set" error, which was causing agents to receive Facebook and Instagram interactions even while "offline"