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Atualização 3.3.0

· One min read

Release 3.3 (Nova Tela de Atendimento) 💡 Feature

  • Available only for clients using the New Ticket Screen:

    • Ability to mark a ticket as unread if the operator clicked on it by mistake

    • Ability to filter and reorganize information within the ticket history

    • New Visual Identity for the following screens (for clients using the New Ticket Screen):

      • Monitoring \ Agents screen
      • Broadcast \ Campaigns screen
      • Contacts screen

    • Ticket Expiration Status for the Boteria media channel, matching the existing behavior for WhatsApp

    • For users utilizing the Softphone integration with Salesforce, the name of the selected IVR queue will now be displayed

🔐 Scale & Trust

  • Improvements to messages, statuses, and handling on the scheduled Quick Broadcast screen to provide better feedback to the user who scheduled it

  • Ability to perform maintenance on IVR flows that contain web services

🪲 Bug

  • Added invalid data handling in the OmniView dashboard to prevent indefinite loading, which caused a false impression of system slowness

  • Fixed an issue in the user menu to ensure Pipedrive integration data is inserted correctly