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Update 5.0.10

· One min read

💡 Features​

  • Customer Service Timeline, providing a consolidated view of all human-assisted interactions for a specific contact Learn More

🔐 Scale & Trust​

  • Ability to search for an existing Shortcut by its prefix on the Shortcuts Screen

  • Ability to search by email on the User Tag Screen

  • LIRA: Download button for a previously uploaded file

  • LIRA: Retrain by file button

🪲 Bugs​

  • Fixed the Omni View Dashboard, ensuring that "In Progress" values accurately reflect the selected date filter

  • Fixed the Agent Report CSV export, resolving instances where data was incorrect in certain cases