One post tagged with "versão 4.0.1"

Release 4.0.1

💡 Feature

• New Channel Consumidor.gov.br: You can now handle complaints posted on consumidor.gov.br directly in Omni

🔐 Scale & Trust

• Dialer: In the interaction report, mailing data is now displayed in the conversation history
• GIF Blocking: You can now block GIF sending by profile on the service screen
• For orgs using Big Query as a repository, agent activities will now be sent with milliseconds in the record
• In the WFM API, the following values have been added for clients waiting in the Queue:
  • AVG_TIME: Average Waiting Time in Queue
  • MAX_TIME: Maximum Waiting Time in Queue
  • MIN_TIME: Minimum Waiting Time in Queue