One post tagged with "versão 3.8.1"

Release 3.8.1

🔐 Scale & Trust

• New fields in the Interaction Tracking CSV:

  • data_hora_entregue_fila – Represents the moment the service session arrives in the Queue in Omni
  • data_hora_entregue_agente – Represents the moment the session is delivered to the agent

• Survey sending for orgs that use expired sessions on the agent screen:

  • If the tag used to close expired sessions requires a mandatory survey, when closing a session expired due to client inactivity, the survey will be sent.
  • We recommend reducing the survey expiration time in your org’s settings.
    Documentation link

🪲 Bug Fixes

• Fixed Agent Report when using the time filter.