Atualização 3.6.4
· 2 min read
Release 3.6.4 🔐 Scale & Trust
- Prevent the loss of Web Service configurations when saving an IVR (URA) if the PhoneFlow differs from the DidService, avoiding the loss of customized IVR settings.
- In the Broadcast Report, channel selection is now mandatory to prevent reports from getting stuck in processing status.
- In the Broadcast Report, updated the sorting to list the newest campaigns first, making user access easier.
- In the email media channel, added the ability to open attachments within both the email history and Interaction Tracking.
- In Digital Inbound Services, the capacity (at the top of the screen) now reflects the sum of the agents' chat counts rather than the agents' capacity per service, improving the understanding of the operation's concurrent service capacity and enhancing screen loading times.
- In Interaction Tracking, the layout now follows the same format as the ticket history, ensuring correct visual breaks per protocol in case of transfers.
- For service or agent transfers, users utilizing the expired tickets feature will now have the timer reset for the initiation of configured alerts.
🪲 Bug
- Fixed an issue to display the value of the "Time Delivered to Agent" field in the local time zone within the Interactions Report.
- Fixed an issue to prevent tickets from expiring before the designated deadline on the WhatsApp media channel.