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Atualização 7.0.6

· One min read

Omni: Release 7.0.6 💡 Feature

  • New visual identity for the Voice Monitoring Dashboard for users participating in the new ticket screen project
  • Added the possibility to sort columns
  • Inclusion of the overall Abandonment Rate (%)
  • Inclusion of the overall call volume metrics
  • In Blacklist: option to export the registration list to CSV format

🔐 Scale & Trust

  • In New Ticket Screen \ Monitoring \ In Progress , the following changes were made to the card view:
    • Card display sorting changed to Online → On Break → Offline
    • Colors will now match the current status
  • New handling for disconnections with error 1006 - Connection closed abnormally
  • Ability to bulk close tickets in queue, reducing the need to open support tickets

🪲 Bug

  • Fixed messages and handling for scheduled Quick Broadcasts to allow users to correctly understand the scheduling results
  • Fixed the email download service to prevent attachments of type Microsoft.Graph.ItemAttachment from freezing the media queue
  • Fixed empty message issues during Facebook and Instagram media transfers
  • Fixed an issue to correctly display the agent's status as "On Break" under Monitoring \ In Progress
  • Fixed some cases where the option for the agent to decide whether or not to send the survey was not displaying properly