Atualização 6.30
· One min read
💡 Feature
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Provide the customer's queue position after 5 minutes for chat and WhatsApp
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Available at https://www.youtube.com/watch?v=zc-UfpVkdYM (Explanatory video on the official channel)
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New Inbound Services Monitoring Dashboard for chat, WhatsApp, and email (Beta version)
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It can be found under Monitoring\Digital Inbound Services
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Hovering over the fields will display a brief description; however, the calculations and concepts remain the same, changing only the way the data is presented
🪲 Bug
- Fixed the transfer to a human agent for conversations originating from Boteria, which in some situations caused protocols not to be found or the same customer talking to two agents at the same time