Atualização 4.0.6

Release 4.0.6

💡 Features

• Allow custom bots to handle 2 simultaneous sessions within the same org in different services.
  • Documentation link: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/permitir-atendimentos-simultaneos/

🔐 Scale & Trust

• Consumidor.gov: Option to configure per org so that sessions do not return to the same agent but instead go back to the queue
• For sessions generated by Broadcast, only the last send will be shown on the agent screen and in the history, making the session easier to understand
• Productivity improvement in tag registration: in the service list, the option “All” has been added to quickly register the same tag across all services
• Broadcast Sending Screen: new filter “Send Name” added to speed up the search for previous sends
• New Visual Identity for the Broadcast \ Contact Group screen
  • Documentation link: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/campanhas/#grupo-de-contatos-1

🪲 Bugs

• Fixed issue with Expired Sessions where the expiration alert message was being sent twice
• Fixed issue in the org’s user report that incorrectly returned inactive users (adjustment only in the report, did not affect license control)
• Fixed issue where in some cases the satisfaction survey remained active beyond the configured time
• Fixed error when locating sessions without a first interaction on the service screen (valid only for new sessions)
• Fixed issue in session history when a session expired in queue: the alert message was sent but not recorded in history, creating the impression that alerts were not sent