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Atualização 4.0.2

· One min read

Release 4.0.2

💡 Feature

  • For orgs that use client presence control in Boteria:

    • In the Queue Monitoring Panel:
      • Only Online clients will be displayed in the list
      • The number of Offline clients will be shown separately

  • Monitoring > Inbound Services (Digital):

    • Added filter for Online/Offline clients

  • In the Monitoring \ Service \ In Queue Panel, a new Actions column has been added with the following functionalities:

    • Observe service session
    • Insert Comment
    • End Service Session — when performed, the tag will be “Ended in Queue”
    • Prioritize by Agent — allows moving a session forward for a specific agent. In this case, the agent’s maximum session limit is not respected, since this is intended for urgent cases

🪲 Bugs

  • Fixed issue to prevent opening a session if the return is directed to the BOT in the Channels screen, avoiding stuck or misrouted sessions
  • Fixed issue for orgs using Hold: after transfer by service, if the destination service does not have expiration configured, the expiration process will reset correctly