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Atualização 3.7.3

· 2 min read

Release 3.7.3 💡 Feature

  • For orgs using the omni.header variable in boteria
    • We will now dynamically display up to the first 4 lines on the service screen (tela de atendimento) with an option to expand and copy
    • In Rastreio de Interações, when viewing the history of a service, these values will also be displayed at the top to improve the experience during service analysis

🔐 Scale & Trust

  • When transferring services via Grade de Acesso or Ferramenta de Gestão em Massa, we added more details to the service and service history according to the rules:
    • If via Grade de Acesso, an internal comment will be displayed with the following nomenclature: “Atendimento Transferido via Sistema para o Serviço X”
    • If via Gestão em Massa, an internal comment will be displayed with the following nomenclature: “Atendimento Transferido de [user who performed it] para Usuário Destino”
  • Rastreio de Interações is now the first report, reducing the number of clicks to access Omni's most used report
  • In Rastreio de Interações, if the selected media is not “Voice”, the Status field will be automatically filled with “Service Completed”, providing a benefit in report extraction time
  • In the history of a service, the option to sort events by ascending and descending date order was added, providing another viewing option per org

🪲 Bug

  • Fixed the user tag filter in the user report to ensure it filters correctly